Question 1

How long is the free trial?

Accepted Answer

Our free trial isn't time-limited — you can explore the platform at your own pace. Set up projects, build forms, and get a feel for how everything works before committing.

We know every team moves on a different timeline, so you only need to upgrade when you're ready to go live. Publishing submission forms requires a paid plan, but until then, your account is free to use and setup. Use Demo Mode to test out all features freely.

A couple of things to keep in mind: setting up payments is only available on paid plans, and there are some limits on users and the number of projects during the trial.

Question 2

Can I pause my subscription?

Accepted Answer

Yes. If you're on a monthly plan, you can pause your subscription at any time.

We've designed things this way because many organisations run opportunities on an annual, bi-annual, or ad-hoc basis and don't need an active subscription year-round.

To pause your subscription, simply downgrade your account to the free plan within the platform. Your data will remain safely stored, so everything will be exactly where you left it when you're ready to reactivate.

Question 3

Are there any setup costs?

Accepted Answer

No — there are no setup costs.

You can create an account for free and start building straight away, with access to our comprehensive Knowledge Base to guide you through the process.

If you're on a Growth or Pro plan, we also offer complimentary onboarding calls to help you get everything up and running smoothly — no additional fees required. Unlike some platforms, we don't charge one-off setup or onboarding costs.

Question 4

Do I need to pay for each opportunity/project I want to launch?

Accepted Answer

No, within your account, you can have multiple “projects”. A project is how you launch opportunities, and you can have multiple projects within your account running simultaneously.   Let's say you want to run a new literary contest - that can be configured as a project. At the same time, you may also want to accept general submissions for your monthly edition. Want to accept resumes for an upcoming role in your team? That too could be set up as a separate project.

Question 5

What if I reach the limits of my submission plan? Can I add more?

Accepted Answer

Yes! You can purchase extra submissions to add to your existing plan. To add more submissions to your account, please reach out to our support team.

Question 6

If someone purchases multiple entries to our awards, does each one count as a submission?

Accepted Answer

Not necessarily. If multiple entries are purchased and submitted in a single transaction, this counts as one submission.

However, if someone submits an entry and then returns later to submit another, each of those will count as separate submissions.

This is also important because some platforms charge per entry/artwork/video etc. We have a small transaction fee on payments made but we do not charge per submission. This can amount to considerable overall savings.

Question 7

Do you charge an application fee? Are there any hidden fees?

Accepted Answer

No — we don't charge any application fees like some other platforms, and there are no hidden costs.

If you choose to take payments, Dapple integrates directly with your Stripe account. In that case, a standard transaction fee of 3.5% + £0.49 / 3.9% + $0.65 per payment applies. We cover the Stripe processing fees within this, so you don't need to worry about additional charges from Stripe.

There are no extra fees for things like storage or file uploads — what you see is what you pay. The only thing to keep in mind is that you're responsible for any local taxes on payments you receive.

Question 8

I don’t know how many submissions I’ll get! Which plan should I choose?

Accepted Answer

Not to worry. Select a plan and you can always upgrade at any time or you can purchase more submissions to add to your account. To upgrade or add extra submissions to your account, please reach out to our support team.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also support payments via PayPal for added convenience.

Question 10

Can I change my plan later?

Accepted Answer

Absolutely! You can upgrade or downgrade your plan at any time from your account settings. Changes will take effect immediately, and you'll be billed or credited accordingly.

Question 11

Do you offer discounts for annual subscriptions?

Accepted Answer

Yes, we offer a discount for customers who choose to pay annually instead of monthly. This can save 2 months on your subscription cost.

Question 12

Is there a money-back guarantee?

Accepted Answer

Yes, we offer a 30-day money-back guarantee on all our paid plans. If you're not satisfied with our service within the first 30 days, simply contact our support team for a full refund.

Question 13

Can I get a custom plan for my business?

Accepted Answer

Yes, we offer custom plans for businesses with specific needs. Please contact our sales team to discuss your requirements and get a tailored solution.

Feature	Starter	✦ Growth	Pro
Forms and Pages
Smart Form Generator	✓	✓	✓
Ready-made templates	✓	✓	✓
Custom fields (text, dropdowns, checkboxes)	✓	✓	✓
Field rules, required, placeholders, drag–drop	✓	✓	✓
File uploads	100mb	1gb	Unlimited
Accept all file types	✓	✓	✓
Conditional Logic	—	✓	✓
Hide fields from Review Panels	—	✓	✓
Unlimited form fields	✓	✓	✓
Branding controls on forms	✓	✓	✓
Introductions, guidelines, T&Cs with opt-in	✓	✓	✓
Public and private forms	✓	✓	✓
Form versioning	✓	✓	✓
Branded listing pages (Pages)	Single	Multiple	Unlimited
Custom page URLs	✓	✓	✓
Page rules, intro, T&Cs	✓	✓	✓
Show open/close dates and fees per project	✓	✓	✓
Form Codes	✓	✓	✓
Embed Images and Videos	✓	✓	✓
Permissions
Organisation roles: Administrator, User	✓	✓	✓
Team roles: Manager, Member	✓	✓	✓
Reviewer role (external judges/editors)	✓	✓	✓
Review panels assignment	✓	✓	✓
Stage-level reviewer assignments	✓	✓	✓
Projects and Analytics
Project templates	✓	✓	✓
Copy/clone projects	✓	✓	✓
Pre‑made form templates inside projects	✓	✓	✓
Project analytics hub	✓	✓	✓
Stage analytics and charts	✓	✓	✓
Date range toggles	✓	✓	✓
Filters and saved views	✓	✓	✓
CSV export	✓	✓	✓
Audit history	—	30 days	Up to 1 year
Reviews
Reviews enabled	✓	✓	✓
Review stages per project	Single	Multi‑stage	Multi‑stage
Review Panels per Project	Single	Multiple	Multiple
Reviewers/Judges	Up to 5	Up to 20	Unlimited
Scores against custom criteria	✓	✓	✓
Rubric scoring	—	✓	✓
Votes/decisions (eg Yes/No/custom)	✓	✓	✓
Reviewer comments	✓	✓	✓
Dedicated reviewer accounts	✓	✓	✓
Collated feedback view	✓	✓	✓
Workflow Management
Global submissions list	✓	✓	✓
Tags on submissions and creators	✓	✓	✓
Advanced filters	✓	✓	✓
Overall submission scores	✓	✓	✓
Per‑reviewer scores with averaging	✓	✓	✓
Multiple projects per account	Up to 20	Up to 100	Unlimited
Teams	Up to 5	Up to 10	Unlimited
Users	Up to 10	Up to 20	Unlimited
Reviewers/Judges	Up to 5	Up to 20	Unlimited
Creator profiles and history	✓	✓	✓
Commenting and @mentions	✓	✓	✓
Manually add submissions	✓	✓	✓
Workflow stages (Kanban columns)	Unlimited	Unlimited	Unlimited
Bulk submission updates	✓	✓	✓
Bulk messaging	✓	✓	✓
Draft submission reminder messages	1 per project	10 per project	Unlimited
Stage actions (bulk assign/message by stage)	✓	✓	✓
Automations	—	✓	✓
Other
Data export	✓	✓	✓
Demo Mode	✓	✓	✓
Paid submissions*	Unlimited	Unlimited	Unlimited
Payments via Stripe**	✓	✓	✓
Onboarding call	—	✓	✓
Dedicated account manager	—	—	✓
Claude integration	✓	✓	✓
Zapier integration	—	✓	✓
White labelling	—	—	On request
Single sign-on (SSO)	—	—	✓
API/Webhooks	—	—	✓
Increased limits	—	—	On request

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