Last updated: 23 March 2026
Provided by: Send Something Ltd (trading as Dapple), a company registered in England and Wales (Company No. 15443608), 64 Tantallon Road, London, SW12 8DH, United Kingdom.
By accessing and placing an order with Dapple, you confirm that you are in agreement with and bound by these Terms of Service. These terms apply to the entire Dapple platform and any communications between you and Dapple.
Under no circumstances shall Dapple be liable for any direct, indirect, special, incidental or consequential damages, including but not limited to loss of data or profit, arising out of the use or inability to use the platform, even if Dapple or an authorised representative has been advised of the possibility of such damages.
Dapple will not be responsible for any outcome that may occur during the course of usage of our resources. We reserve the right to change prices and revise the resource usage policy at any time, subject to the notice provisions set out in these Terms.
Dapple grants you a revocable, non-exclusive, non-transferable, limited licence to access and use the Dapple platform strictly in accordance with the terms of this Agreement.
These Terms constitute a contract between you and Send Something Ltd (trading as Dapple) ("Dapple", "us", "we" or "our"), the provider of the Dapple platform and associated services (collectively, the "Dapple Service"). In these Terms, "you" refers both to you as an individual and to the entity you represent.
If you violate any of these Terms, we reserve the right to suspend or cancel your account without notice.
For clarity, the following terms have the meanings set out below wherever they appear in these Terms:
You agree not to, and will not permit others to:
Where you use the Dapple platform to collect and manage submissions from third parties (such as applicants, entrants, or contributors), Dapple acts as a data processor on your behalf, and you act as the data controller in respect of that personal data. You are responsible for ensuring you have a lawful basis to collect and process that personal data, and for providing any required notices to data subjects.
Where Dapple processes personal data on your behalf as a data processor, it will do so only on your documented instructions and in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018. Dapple will implement appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage.
For customers who require a formal Data Processing Agreement (DPA) to comply with UK GDPR or equivalent obligations, please contact us at hello@dapplehq.com. We will provide a DPA upon request.
Dapple may engage third-party sub-processors to assist in delivering the Service. We will ensure any sub-processor is subject to data protection obligations equivalent to those set out in these Terms. A list of current sub-processors is available on request.
Upon termination of your account or upon your written request, Dapple will delete or return your personal data in accordance with our data retention policy and applicable law, unless Dapple is required by law to retain it.
Where Dapple receives requests from data subjects exercising their rights under UK GDPR (such as access, rectification, erasure, or portability), Dapple will promptly notify you so that you can fulfil your obligations as data controller. Dapple will provide reasonable assistance to you in responding to such requests.
If, for any reason, you are not completely satisfied with the Dapple Service, please contact us at hello@dapplehq.com and we will endeavour to resolve the issue.
For monthly subscriptions, you may cancel at any time; cancellation will take effect at the end of your current billing period and no further charges will be made. We do not provide pro-rata refunds for partial months unless required by applicable law.
For annual subscriptions, please contact us within 14 days of payment if you wish to discuss a refund. Requests received after this period will be considered on a case-by-case basis.
If a typographical error results in a product or service being listed at an incorrect price, we reserve the right to cancel any orders placed at that incorrect price and will issue a full refund where payment has already been taken.
Any feedback, comments, ideas, or suggestions ("Suggestions") provided by you to Dapple with respect to the platform shall remain the sole property of Dapple. Dapple shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose without any credit or compensation to you.
By using the Dapple platform, registering an account, or making a purchase, you consent to these Terms of Service and our Privacy Policy, available at www.dapplehq.com/docs/privacy-policy.
The Dapple Service may contain links to third-party websites not operated or controlled by Dapple. We are not responsible for the content, accuracy, or opinions expressed on such websites. When you follow a link to a third-party website, these Terms no longer apply and you are subject to that website's own terms and policies.
Dapple uses cookies to identify areas of our website you have visited and to enhance the performance and functionality of the platform. Some cookies are essential for the platform to function correctly, such as maintaining your login session. Others are non-essential and may be disabled via your browser settings, though this may affect certain functionality.
We never place personally identifiable information in cookies. For full details, please see our Cookie Policy at www.dapplehq.com/docs/cookie-policy.
Dapple reserves the right to modify these Terms at any time. Where a change is material, we will provide at least 30 days' written notice before the new terms take effect, by email or via a notice within the platform. What constitutes a material change will be determined at our reasonable discretion.
By continuing to use the Service after revised Terms take effect, you agree to be bound by them. If you do not accept the revised Terms, you may terminate your account as set out in Section 14.
Dapple may also stop (permanently or temporarily) providing the Service, or any feature within it, with reasonable notice where practicable. If your account is disabled, you may be prevented from accessing the Service, your account details, or any files or materials contained in your account.
Dapple reserves the right to modify, suspend or discontinue, temporarily or permanently, any part of the platform, with or without notice, and without liability to you.
We may provide updates, patches, bug fixes, or upgrades ("Updates") from time to time. Updates may modify or remove certain features or functionality. Dapple has no obligation to provide any particular Update or to maintain any particular feature. All Updates form part of the platform and are subject to these Terms.
The Dapple platform may display, include, or make available content, data, or links from third parties ("Third-Party Services"). Dapple is not responsible for the accuracy, completeness, legality, or quality of any Third-Party Services. You access Third-Party Services entirely at your own risk and subject to those third parties' own terms and conditions.
This Agreement remains in effect until terminated by you or by Dapple.
You may terminate this Agreement at any time by cancelling your account. Cancellation will take effect at the end of your current billing period in accordance with Section 6.
Dapple may suspend or terminate your account only in the following circumstances:
Where termination is for breach, non-payment, or security risk, Dapple will give you written notice before acting except where immediate suspension is necessary to protect the security or integrity of the platform or other customers' data.
Following termination or expiry of this Agreement for any reason, Dapple will provide you with a reasonable period (no less than 30 days) during which you may export your data from the platform in a standard format. After this period, your data will be handled in accordance with Section 5.5. Termination does not limit any of Dapple's rights or remedies in respect of any breach occurring prior to termination.
If you believe any material on the Dapple platform infringes your copyright, please contact us at hello@dapplehq.com with the following information:
You agree to indemnify and hold harmless Dapple and its officers, employees, agents, and licensors from any claim, demand, or damages (including reasonable legal fees) arising out of: (a) your use of the platform; (b) your violation of these Terms or any applicable law or regulation; or (c) your violation of any third-party right.
The platform is provided to you "AS IS" and "AS AVAILABLE" without warranty of any kind. To the maximum extent permitted by applicable law, Dapple expressly disclaims all warranties, whether express, implied, statutory or otherwise, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
In particular, Dapple makes no warranty that the platform will meet your requirements, be uninterrupted, timely, secure, or error-free, or that any errors will be corrected. Some jurisdictions do not allow exclusion of implied warranties, so some of the above may not apply to you.
To the maximum extent permitted by applicable law, Dapple's total liability to you for any claim arising out of or relating to this Agreement shall be limited to the amount actually paid by you to Dapple in the twelve (12) months preceding the claim.
In no event shall Dapple be liable for any indirect, incidental, special, or consequential damages, including loss of profits, loss of data, or business interruption, even if Dapple has been advised of the possibility of such damages. Some jurisdictions do not allow these limitations, so they may not apply to you in full.
If any provision of this Agreement is found to be unenforceable or invalid, it will be modified to the minimum extent necessary to make it enforceable, and all remaining provisions will continue in full force and effect. Any cause of action arising out of or related to these Terms must be commenced within one (1) year after it accrues, or it will be permanently barred.
No failure or delay by either party in exercising any right or power under this Agreement shall operate as a waiver of that right. No single or partial exercise of any right prevents any further exercise of that or any other right. In the event of a conflict between this Agreement and any applicable purchase terms, this Agreement shall govern.
The Dapple platform and all its contents, features and functionality — including software, text, displays, images, video and audio — are owned by Dapple, its licensors, or other providers of such material, and are protected by UK and international intellectual property laws.
The material may not be copied, modified, reproduced, downloaded or distributed in any way without the express prior written permission of Dapple, except as expressly provided in these Terms.
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
In the event of a dispute, the party raising it must give the other a written Notice of Dispute setting out their name, contact information, the facts giving rise to the dispute, and the relief requested. Notices from you to Dapple should be sent to hello@dapplehq.com. Dapple will send notices to your registered email address.
You and Dapple will attempt to resolve any dispute through good-faith informal negotiation for a period of sixty (60) days from the date the Notice of Dispute is received.
If the dispute cannot be resolved informally within sixty (60) days, either party may refer it to binding arbitration administered by the Centre for Effective Dispute Resolution (CEDR) in accordance with its Mediation Procedure, or such other arbitration body as the parties may agree in writing. Either party may seek interim injunctive relief from a court of competent jurisdiction pending resolution.
Subject to the arbitration clause above, you and Dapple submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute not subject to arbitration.
If you submit ideas, suggestions, designs, or proposals to Dapple outside of the ordinary use of the platform (for example, via email or a feedback form), you agree that such submissions will be treated as non-confidential and become the sole property of Dapple, which may use them for any purpose without compensation or credit to you.
Personal data submitted or processed through the platform is handled in accordance with our Privacy Policy at www.dapplehq.com/docs/privacy-policy and Section 5 of these Terms.
Dapple may from time to time offer contests, promotions, or sweepstakes ("Promotions"). All Promotions are subject to their own rules, which may include eligibility requirements such as age or geographic restrictions. You are responsible for reading and complying with all applicable Promotion rules.
These Terms, together with the Dapple Privacy Policy, Cookie Policy, and any other legal notices published by Dapple, constitute the entire agreement between you and Dapple concerning the Service and supersede all prior agreements and understandings, whether written or oral.
You may be subject to additional terms that apply when you use specific Dapple services or make purchases, which Dapple will make available to you at the relevant time.
If you have any questions about these Terms, or are not satisfied with any aspect of the Service, please contact us:
© 2026 Dapple by Send Something Ltd. Company No. 15443608. All rights reserved.
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