Refund Policy

Last updated: 29 September 2026

Try Dapple properly before you commit. If it isn't right for your programme, ask for a refund within 30 days of your first payment and we'll return it in full.

Our 30-day money-back guarantee

When you start a paid plan (Starter, Growth or Pro), you can request a full refund of your first payment within 30 days of that payment. This applies to both monthly and annual plans. There's no need to explain why, though we'd value your feedback.

How to request a refund

Email hello@dapplehq.com from the address on your Dapple account, or message us through the app dashboard. Tell us the name of your organisation and we'll take care of the rest.

When refunds are paid

We confirm your request within 2 working days. Approved refunds go back to your original payment method, and most banks show them within 5 to 10 working days. Your paid plan ends when the refund is issued, so export any data you need before you ask.

Renewals

After the first 30 days, and on every renewal, payments are non-refundable. You can cancel any time, and your plan stays active until the end of the period you've paid for. You can also pause a monthly plan when you need a break. To avoid being charged again, cancel or pause before your next billing date.

If we get something wrong

If we charge you twice or in error, or a fault on our side stops you using Dapple, we'll put it right and refund the affected amount, whenever it happened.

Submission fees paid by applicants

If you paid a fee to enter an opportunity run on Dapple, the organisation running it sets its own refund terms. Please contact them first. If you were charged in error because of a mistake on our side, email us and we'll help.

Enterprise plans

Enterprise customers are covered by the refund and cancellation terms in their agreement with us.

Your legal rights

This policy doesn't affect any rights you have under the law.

Questions

Email hello@dapplehq.com and a real person will reply.