Sign-In Link No Longer Valid – What to Do

Sometimes, when trying to sign in, you might accidentally follow the wrong link and get this message...

Here’s what’s happening and how to fix it.

When you create an account or request a new sign-in link, Dapple will send you an email with a unique, one-time link to access your account. Each link expires once a new one is generated — this means that only the most recent email you’ve received from us will contain the valid link.

If you try to click a link from an older email, you’ll see a message saying that the link is no longer valid.

What to do:

1. Go to your email inbox.

2. Look for the most recent email from Dapple (check your spam or junk folder if needed).

3. Open that email and click the link inside — this will take you straight to your account.

If you’re unsure which email is the newest, simply request a new sign-in link on the Dapple login page. Once the new email arrives, use that link and discard any previous ones.

Please Note - sometimes your email browser may collapse the email. In the example below, clicking on the three dots will reveal the email containing the link you will need to follow.

If you’ve followed these steps and are still having trouble signing in, please reach out to our support team for assistance.